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About Support

Current Mod Versions

GL Profiler Version 00.08.00BETA
Profiler Download

CT_RaidTracker Modded Beta 4
Raid Tracker Download

Welcome to the Guild Launch Support Site!

At Guild Launch we "eat our own dog food" by using one of our own guild sites as our support site. Every Guild Launch user is a member of this support site, and the site behaves just like one of your sites. In this way you can see how our features work, while you learn about our features. Feel free to access this site for information on new and upcoming releases, company news and updates, questions and/or concerns, and add-ons. You are also welcome to post any thoughts or feature suggestions that you may want to share. For further assistance, you can shoot us an email at support@guildlaunch.com or you can view other support options.
 
Guild News

CT_RaidTracker WoTLK Update

by GL_Support, 4 days ago

Greetings,

I've added the WoTLK instances to our CT_RaidTracker version for English and German. You can download version 1.5.8 here:

http://support.guildlaunch.com/gwiki/index.php?page_name=Guild_Launch_Modded_CT_RaidTracker&gid=535&page_id=622

We still need translations for Spansih, French, and Russian. The target text is here:

-- WotLK
"The Eye of Eternity",
"The Obsidian Sanctum",
"Vault of Archavon",

["The Eye of Eternity"] = {
"Malygos",
},

["The Obsidian Sanctum"] = {
"Sartharion",
"Sartharion + 1 Drakes",
"Sartharion + 2 Drakes",
"Sartharion + 3 Drakes",
},

["Vault of Archavon"] = {
"Archavon the Stone Watcher",
},

The Spanish, French and Russian already exist for Naxxramus.

Enjoy!
Stephen

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Guild Launch Thanksgiving Holiday Schedule

by GL_Support, 7 days ago

Greetings Everyone,

The Guild Launch offices will be closed Wednesday the 26th, Thursday the 27th and Friday the 28th for the Thanksgiving holiday. I will be checking tickets and these forums periodically during this time and responding to any issues that need immediate attention. Our response times to feature requests or feature usage questions may be delayed a bit during this time, but if you are in immediate need of attention we'll have you covered.

In addition, Mike is taking a Vacation from Monday November the 24th through Monday December 8th to go to China. Please join us in wishing him a wonderful trip and we might be able to convince him to post some pictures of The Great Wall when he gets back. During this time Jun, Vicki and I will be covering support tickets and since Mike will be staying with a friend who works during our night he'll actually being checking in on tickets in the overnight. So, even though Mike is in China we'll actually have some extra overnight support.

Happy Thanksgiving to all of you from the Guild Launch family! Enjoy your time with your family (playing video games, raiding, and leveling characters, cough)!

Thanks,
Stephen

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HOTFIX: Guild Rank Sorting

by GL_Support, 7 days ago

I have just implemented a hotfix from our next release that fixes rank sorting on the Admin Guild Ranks page. There are instances where the old sorting algorithm would error when you moved an item. In addition, sometimes the sorting misfired and missorted an item.

We've determined what the error is and we've implemented a new algorithm. The other areas where items are sorted will get the fix in the next release, but we felt that Guild Ranks was important enough and used enough to warrant a hotfix.

Enjoy!
Stephen

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FIXED: WoW Profiler - LW, BW & Inscription Fix

by GL_Support, 7 days ago

I've released an updated version of the Guild Launch Profiler for WoW. You can find it here:

http://support.guildlaunch.com/gwiki/index.php?page_name=Guild_Launch_Profiler&gid=535&page_id=621

This version should fix issues that Leatherworkers, Blacksmiths and Inscribers were encountering with certain high level items.

If you are not encountering an error in-game this update is *not* mandatory.

Enjoy!
Stephen

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